Services
Tickets contain details of service requests, their priority, status, and other relevant information. Rather than manually sifting through hundreds of messages, your team can organize and triage cases to resolve them quickly.
Omni-Channel Support
Omnichannel customer service contain of numerous interconnection across multiple touch points between a customer, or upcoming customer, and product or service provider. Today's geeky customers expect seamless interconnection, regardless of the various channels or devices they choose.
Reporting and Analysis
The process of arrange data into informative summaries in order to observe how opposed areas of a business are representing.Reporting and Analysis: The process of investigate data and reports in order to extract relevant insights, which can be used to better understand and improve business achievement.
Workflow Automation
Workflow automation is an method to making the flow of tasks, documents and information across work-related undertaking perform independently in agreement with defined business rules. ... The task needs to be attain perfectly, without any chance of mistake.
Personalized Customer Pages
Personalization means using viewers and data analytics to meet the separate needs of a consumer. Start by using your data to figure the details of who each of your customers is, what their objective is at any special moment
knowledge base
A knowledge base is a self-centered online center of information about a product, service, department, or topic. The data in your knowledge base can come from wherever
Ticket Assignment
Assigning a ticket means that the ticket must be allot to the suitable agent or department in order to be able to act on it.