About Us

In the year of 2014, Vert-Age pioneered an idea to create a highly adaptable and customized call center software solution for businesses. Today, with the escalation of globalization, customer support is a key to successful businesses. We offer an all-in-one dialer software suite that persistently improves customer services across the channel. Vert-Age feels very proud of not only the technology it has embraced, but also on the expertise of its development.

About us

Great customer experience

We Believe in to deliver great customer experience through support, content-aware ticket tracking and many more services like:- Instant messaging,Etc

Enhanced productivity

We Enhance in that way our Customer get more output from the same amount of inputs With Our cool Feature like:- work modes, response editors, contextual ticketing

Impeccable Integrations

Our latest Ticketing system has easy integration functionality, which makes it convenient for firms to align business processes and applications. It helps business owners to acquire a uniform platform, gain better control, improved data visibility, and fasten the decision-making process.

Scale for the Future

It doesn’t matter if you're a small or mid level enterprise our all in one customer support Software is the best strategy for your business to push up your business level!

Happy Clients

Projects

Hours Of Support

Hard Workers

Create an unlimited number of live chats and agents for every your client. Your customers are different from each other. Using advanced analytics and positioning create an individual approach to every visitor.

  • The Ticket management is that thing you can create an unlimited amount of chats for your clients

Now your agents can use both desktop website and mobile application to chat with the visitors of the site whenever such need arises. We think that it's a usual thing that agents are always on the move and cannot miss a phone call, an email, or a live chat! The mobile–capable chat window allows an instant response that can impress a prospect buyer.

What is Ticket Management?

Ticket management is the process of tracking, managing and resolving user requests. It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing.

Process of Ticket

  • The process begins with the help desk agent creating a ticket for a query or concern that was raised by a user.
  • The ticket is then assigned to a support rep.
  • The rep can work on the ticket and share the updates with the user.
  • The rep is notified of any responses from the user.
  • Once the query is resolved, the ticket is closed. The ticket may be reopened in case the user has any follow-up requests or concerns.

What is social and email?

Social email combines social media with email data to increase email application, improve targeting advantage, enhance overall commitment and drive online sales. If managed properly, social email exchanges information between your email marketing database and social media sites to help serve your subscribers just their cup of tea.

Why we use Ticket management?

A ticketing system allows IT support to be classify, attetive, efficient, and successful.... Ultimately, ticketing systems are a means to hold up and help you deal with any point at issue in your organization

Testimonials

Sumit

Ceo & Founder

Great Solution for our bussiness! ticket management software by Vert-age was extremely easy to implement and set up.Vert-age support responds very fast and handles your problem's professionally and quickly

Rahul

Founder

The Software is easy to use and allows you to create customizable service requests, which has proven to be very useful.. Vert-age is providing us with a solid ticketing system

Ankita

Director

Vert-age is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from vert-age for any issues we face

Akash

Ceo & Director

Great Product. This Product works very well and is very easy to configure and maintain. Their staff has always been very friendly and helpful, which is very important when considering vendors